Shipping Policy

Delivery is available upon request. Shipment of orders exceeding $300 will be freight prepaid. Freight charges will be added for orders less than this amount at the time of billing.

We can only accept orders from Southwest Ohio, Northern Kentucky, and Southeastern Indiana. If you are outside this area, please visit the manufacturer’s webpage to locate your local sales representative. Thank you.

Billing & COD Policies

Minimum billing is $30. Applicable sales tax will be added.

If you have a customer account with Controlled Air, your bill will be sent to you and your regular payment terms will apply.

If you do not have a customer account established with Controlled Air, you will be required to bring COD payment by check, Mastercard, or VISA. You will be contacted with the final total as soon as possible. If you do not have a customer account, and wish to have the order delivered we will contact you for a credit card number before shipment.

Return Policy

There is no charge for return of goods in resaleable condition and in the original carton. Goods must be returned within 30 days of the invoice date. We ask that a copy of the pickup ticket, packing list, or invoice be returned with the item you are returning. Items returned after 30 days, or without paperwork, will be subject to a 25% restocking charge.